Legal Notice

Terms of service

Description of Binding Agreement:

These terms and conditions serve as a binding agreement between the
asset owner, hereby identified as customer and Proclean Engineering and its owners, employees, and subcontractors, for the execution or services in exchange for payment for servicing or repair of industrial cleaning equipment. 

The services that Proclean Engineering provides to you are subject to the following terms and we reserve the right to update
the terms and conditions any time without notice to you. You can review
the Terms and conditions by clicking on the Terms and conditions links
via our website, email communications or any other communications such as quote or invoice links.

Authorizations:

Customer agrees to allow Proclean Engineering on the property for the purposes of completing any of the services requested. Customer understands that the services we offer will be completed in the time-frame given during the quotation, sometimes due to various factors, service may run over schedule. Due to unforeseen circumstances such as bad weather, vehicle breakdowns or anything else out of our control, we may need to reschedule our service to the next available business day. Customers understand that Proclean Engineering will do their best to accommodate for a quick reschedule but we will have to work around other scheduled customers and weather.

 

Risks and Releases of Liability Acknowledgement: 

Proclean Engineering operators are trained in the equipment used in the cleaning industry and take extreme precautions in making sure that we do not cause harm to your investment.

Proclean Engineering uses safe techniques during servicing and repairs, however, damage can still occur due to poor maintenance, neglect to the asset. Routine maintenance per manufacturer’s recommendations on the equipment should be implemented by the customer to avoid any potential defects. This will prevent damage from occurring. The customer assumes all the risks and takes responsibility for any damage that occurs due to improper maintenance or install.
On the date of service, Proclean Engineering will note any pre-existing damage and take photos of any noted damage. If any new damage is found during the service call Proclean Engineering will cease all work until the customer can see the damage and acknowledge its existence.
Customer understands that Proclean Engineering staff may not find every flaw and is not reliable if it is more noticeable after service unless it is found to be of negligence on company end. Customers understand that all of our operators have relevant experience and knowledge.

On the Day of the Service:

Please have a knowledgeable person on site who is aware of the equipment to be repaired. The equipment can be worked on in a safe environment and other workers are made aware of our prescence.

Content Release & Use:

Customer agrees to allow Proclean Engineering to utilize any photos, videos, reviews or descriptions of the service/repair in the context of advertising for the company. The company will use these photos, videos or description without any compensation to the customer. The media will be solely use for advertising and training purposes. The customer agrees not to seek punitive action in a civil court or law regarding the use of the above media. We will not include sensitive information such as addresses or
names.

If Any Damage Occurs: 

Proclean Engineering will be obligated under our terms and conditions for any damage that was a direct result of operator error, negligence, or willful misconduct. Damages must be discovered and reported to Proclean Engineering within 3 days of
completion of service. Proclean Engineering will be allowed 30 calendar days from the date of written receipt to inspect the damage and have the sole option in repairing or contracting repair to any damages that was result of
negligence.

 

Payment Terms:

Payment is due upon completion of work unless other arrangements were
made between the customer and Proclean Engineering. If a different arrangement occurs, this will be documented and confirmed by both parties. We accept forms of payment to include cash or bank transfer.

 

Acceptance of Terms:

By accepting a quotation, the customer agrees to all the terms and conditions in this agreement. You authorize Proclean Engineering to do the work as specified on the quotation. You release our company from damage
unless it is caused by negligence or willful misconduct. Proclean Engineering is not responsible for damage that was previously noted as damaged or found during the service call.